Terms of Service

Last updated: July 3, 2026

The short version: your data is yours, you can cancel anytime, we bill through Stripe, and we expect you to use Squado lawfully. The details are below.

1. Agreement

These Terms of Service ("Terms") are a contract between you and Dropa Tecnologia Ltda (CNPJ 54.954.663/0001-74), a company incorporated in Brazil with registered address at Avenida Paulista, 1471, Conj. 1110, Bela Vista, São Paulo - SP, 01311-927, Brazil ("Squado", "we", "us"). By creating an account or using squado.io or app.squado.io (the "Service"), you accept these Terms. If you accept on behalf of a company, you confirm you have authority to bind it.

2. The Service

Squado is an organization design platform: an interactive canvas where engineering organizations map teams (squads, tribes, alliances, chapters, guilds), cascade OKRs, track team costs, and schedule ceremonies. We may improve or change features over time; if a change materially reduces the Service, your cancellation rights in section 6 apply.

3. Accounts and workspaces

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
A workspace's admins control who can access it and what each member can see, including financial data visibility.
You must be at least 16 years old to use the Service.

4. Free trial

New workspaces get a 14-day free trial with full features. No credit card is required. When the trial ends, your workspace becomes read-only until you subscribe - your data is kept and nothing is deleted (see section 9 for deletion).

We may change what the trial and any free features include over time. We never reduce what your paid plan includes mid-cycle.

5. Plans, billing, and taxes

Paid plans are billed per workspace (flat rate by number of squads), monthly or annually, through Stripe. Card data is handled by Stripe and never stored by Squado.
Subscriptions renew automatically at the end of each billing period until cancelled.
We may change prices with at least 30 days' notice. Changes apply from your next renewal, never mid-cycle.
Prices do not include taxes; where we must collect them, they are added at checkout.

6. Cancellation and refunds

You can cancel anytime from your workspace settings or by emailing hello@squado.io. Cancellation takes effect at the end of the current billing period, and you keep access until then.
We do not give prorated refunds for partial periods, except where consumer law requires it (including Brazilian CDC rules where applicable).
If we materially breach these Terms and do not fix it within 30 days of your notice, you may cancel and receive a prorated refund of prepaid, unused fees.

7. Your data

You own your workspace content. You grant us a license to host, process, and display it only as needed to run the Service.
We never sell your data and never use it to train AI or machine-learning models.
You are responsible for the content you add, including having a lawful basis to add personal data about your team members.
You can export your data while your account is active. Our Privacy Policy explains how we handle personal data.

8. Acceptable use

You agree not to:

use the Service for anything unlawful, or to store content you have no right to store;
probe, breach, or test the security of the Service without written permission;
access it to build a competing product, scrape it, or resell it without our agreement;
interfere with other customers' use of the Service.

We may suspend accounts that violate this section, with notice where practicable. Fees already paid are not refunded when an account is terminated for a material violation of this section, except where the law requires otherwise.

9. Termination and data deletion

You may delete your workspace at any time.
We may terminate accounts that materially violate these Terms or remain unpaid 30 days after a failed renewal, with prior notice.
After account deletion, workspace content is deleted within 30 days, except records we must keep for legal or billing reasons.

10. Intellectual property

The Service, its design, and its code are ours. Your workspace content is yours. Feedback you send us may be used to improve the product without obligation.

11. Publicity

We may use your company name and logo to identify you as a customer on our website and in marketing materials. You can opt out or withdraw this permission at any time by emailing hello@squado.io, and we will remove your logo within 30 days.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your workspace content or from use of the Service in violation of these Terms or the law. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights.

13. Availability and disclaimers

We work to keep the Service available and fast, but it is provided "as is", without uptime guarantees on Starter and Growth plans (Enterprise SLAs are agreed separately). We are not liable for outages of third-party providers, though we choose them carefully.

14. Liability

To the maximum extent allowed by law, neither party is liable for indirect or consequential damages, and our total liability under these Terms is capped at the amounts you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including under the Brazilian Consumer Defense Code where it applies.

15. Changes to these Terms

We may update these Terms. For material changes, we will email account owners at least 15 days before they take effect. Continuing to use the Service after that means you accept the new Terms; if you do not, you may cancel under section 6.

16. Governing law

These Terms are governed by the laws of Brazil. Disputes will be resolved in the courts of São Paulo, State of São Paulo, except where consumer law gives you the right to your own venue.

17. Contact

Questions about these Terms: hello@squado.io.